Support and logging details

Support

Technical support for the use of these products is provided by both EDB and Veeam. A support contract must be in place at both EDB and Veeam. You can open a support ticket with either company to start the process. If it's determined through the support ticket that resources from the other vendor are required, open a support ticket with that vendor through normal support channels. This approach allows both companies to work together to help you as needed.

Logging

The following log files are available.

EDB Postgres Advanced Server logs

Navigate to the Data directory in your chosen EDB Postgres Advanced Server instance. From there, you can navigate to log or current_logfiles. Or, you can navigate to the postgresql.conf file, which you can use to customize logging options or enable edb_audit logs.

An example of the full path to view EDB Postgres Advanced Server logs is /var/lib/edb/as15/data/log.

PostgreSQL Server logs

The default log directories for PostgreSQL logs depend on the operating system:

• Debian-based system: /var/log/postgresql/postgresql-x.x.main.log. X.x.

• Red Hat-based system: /var/lib/pgsql/data/pg_log

• Windows: C:\Program Files\PostgreSQL\9.3\data\pg_log

Kasten by Veeam logs

On the Kasten K10 interface, select Settings > Support, and then select Download Logs.