Support and logging details

Support

Technical support for the use of these products is provided by both EDB and Precisely. A support contract must be in place at both EDB and Precisely. You can open a support ticket with either company to start the process. If it's determined through the support ticket that resources from the other vendor are required, open a support ticket with that vendor through normal support channels. This approach allows both companies to work together to help you as needed.

Logging

The following log files are available.

EDB Postgres Advanced Server logs

Navigate to the Data directory in your chosen EDB Postgres Advanced Server instance. From there, you can navigate to log or current_logfiles. Or, you can navigate to the postgresql.conf file, where you can customize logging options or enable edb_audit logs.

PostgreSQL logs

The default log directories for PostgreSQL logs vary depending on the operating system:

• Debian-based system: /var/log/postgresql/postgresql-x.x.main.log. X.x.

• Red Hat-based system: /var/lib/pgsql/data/pg_log

• Windows: C:\Program Files\PostgreSQL\9.3\data\pg_log

Precisely logs

Collect the logs from your Precisely Connect CDC instance.

To get logs with Connect CDC Director:

1. Open Connect CDC Director.

2. Select Tools.

   The log file name and location appear under Log File.

To get logs with Connect CDC MonCon:

1. Open Connect CDC MonCon.

2. The Connect CDC MonCon log file is located in the Connect CDC program directory in the kernel subdirectory. The name of the file is moncon.log.